Ron Rowan
Director, Customer Support
Ron joins Thomson Reuters with over 30 years of experience in the call center field with a diverse background in client services, technology and call center operations with companies such as Global Contact Services, Telespectrum Worldwide and Balboa Insurance Company.  He has managed client services teams responsible for project implementation, relationship development and ongoing project management.  He was instrumental in leading the growth of a start-up call center firm from concept to 10 domestic call centers and one offshore call center, developing people, processes and technology to support the growing operation. Additionally, his background includes leadership of a technology group as well as day-today call center operations with over 1200 seats of inbound and outbound teleservices. He takes pride in being dedicated toward providing the best customer experience for his clients and their end users.  Ron and his team's focus will be on working with our clients to ensure that our support organization is optimally aligned with their needs.

John Leech
Vice President, Technology and Application Development
John Leech joined ScholarOne® in 2000 and is Vice President of Technology and Application Development. He is responsible for the overall management of the Technology team including all software development. Prior to ScholarOne, John worked in a variety of roles for both start-ups and established Fortune 500 companies. John holds a BS degree and MS degree from the University of Houston. He also pursued PhD work at the University of Virginia.

Kitty King
Senior Manager, Publication Implementations

Kitty joined ScholarOne® in 2004 as an Implementation Project Manager for the ScholarOne Manuscripts product.  In 2008, as the new Manager of ScholarOne Manuscripts team, she developed and standardized implementation processes resulting in improved client experiences. Kitty now manages the ScholarOne Abstract and ScholarOne Manuscript Implementation teams. Prior to joining Thomson Reuters, held various analyst and 6 Sigma roles with General Electric Corporation. Kitty has a B.A. in Computer Information Systems from James Madison University.


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